Knowing what's ahead makes any visit easier. Here's how a first appointment usually goes.

1. Before you arrive. We'll call or text to confirm your appointment ahead of time. Most first visits take 1-2 hours, because dilation and testing takes time.

2. A warm welcome. Our front desk will greet you and help with check-in and insurance, so you can settle in.

3. Workup and Imaging. Our technician will take your history, get “eye vital signs” and put eye drops in. Then they will take detailed scans of your retina. They're painless and take just a few minutes.

4. Time with your doctor. After dilation, Dr. Randolph will examine your eyes, review your scans with you, and explain what's happening in plain language. Ask anything. There are no silly questions here.

5. A plan you understand. If treatment is needed, we'll walk through your options, what to expect, and why we recommend what we do. Many treatments can be done the same day.

6. A summary to take home. You'll leave with a written summary of your diagnosis and next steps, so you and your family can review it later.

Please bring: your insurance card, a photo ID, a list of your medications and medical history, and a driver if you are concerned about driving with dilated eyes. Dilation blurs vision for several hours.

Bring a loved one. Family members are welcome in the exam room. An extra set of ears is always helpful.